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I've made a deposit more than 24 hours ago, but it still didn't appear in my account. What should I do?

Solution

Normally transfers made using regular electronic payment processors (e.g. Perfect Money, Payeer) are confirmed instantly. If such transfer does not appear in your deposit history within 15 minutes after it was being made, please contact our support service and include the following information in your message:

Your username, date and time of the transaction, selected payment method, transaction ID, amount.

 

Transfers made using cryptocurrencies may take up to 72 hours to confirm. Go to a block explorer service and make sure your transaction has been actually created. If it really was created and has not gained enough confirmations 24 hours after the transfer has been done, please contact our support service and include the following information in your message:

Your username, date and time of the transaction, selected payment method, transaction ID, amount. If you are using BTC, please take a look at this page: How to find transaction ID.

 
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Article details
Article ID: 15
Category: Investments
Rating (Votes): Article rated 5.0/5.0 (4)

 
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